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Entering the building


We have a friendly and helpful team of three security staff at the Colonial. One of the security team is at the door or elsewhere in the building 24 hours per day, every day. You must register with them at the front desk upon your arrival. If you have questions about the building, rules, or nearby neighborhood, don't hesitate to ask for help or recommendations.


If the security person on duty is away from the desk, you can unlock the building's front door by entering your PIN number into the Butterfly Security System touchscreen at the front of the building.


The telephone number for the security staff is :  +52 322 307 6328.

General Rules

  1. All adults (over 18 years of age) must read and accept the written regulations in order  to be allowed to enter the development.
  2. Occupancy is limited to a maximum of four people in one-bedroom units or six people in two bedroom units.  Subletting by guests or users is not allowed.
  3. Users and/or guests who are not on the list sent by the owner of the unit won't have access to the property.
  4. Users/tenants should not have guests unless the owner has given them his/her permission and notified The Colonial Management office in advance.
  5. Excessively loud music is not allowed at any time. Devices must be turned off at 11:00 p.m.
  6. It is forbidden to hang clothes, rugs, and other objects on the railings of the interior and exterior balconies. Likewise, it's forbidden to throw and/or throw things on the balconies as they could cause some damage  to condominium and /or people below.
  7. Garbage must be placed in the garbage chutes located on the service stairs.  All garbage must be contained in adequate bags in terms of resistance and that not exceed the dimensions of the garbage ducts.  It is forbidden to throw boxes, cartons, bottles, glass, or any other object that could stuck within the garbage chute.
  8. Small/medium-sized pets are accepted inside the unit at the unit owner's discretion, keeping them on a leash at all times.  It is forbidden for pets to be in the common areas, except for the routes form the outside of the unit to the street and vice versa.
  9. It is strictly prohibited to market residential units under the system known as "timeshare" or "Condo-hotel".
  10. Please take care of the furniture in the common areas including (and not limited) to the entrance, patio, basement, rooftop, barbecue area, bathrooms, and gym.
  11. For the use of pool furniture, (sun loungers), it is necessary to use towels on the fabric.

Pool Rules and Courtesies

  1. The Colonial is not responsible for any accidents, injuries or lost items.
  2. The pool and rooftop area is for everyone's use.
  3. Please respect the neighbors and the staff working at the Colonial

Rooftop Area Rules

  1. The pool and jacuzzi are open from 7:00am - 11:00pm
  2. Smoking is not allowed in the common areas
  3. The use of glass in the pool, jacuzzi, or the pool area is not allowed.
  4. Broken glass is a major hazard and may required the pool to be drained and cleaned by the responsible unit.
  5. No food or drink is allowed in the pool or jacuzzi.
  6. Children under 8 years old must be accompanied by an adult at all times in the common areas and pools.
  7. Skating, bicycling, etc. are not permitted around the pool area.  It is also prohibited to throw objects such as balls, bats, toys or any other object that may cause damage to the owners or the furniture.
  8. For safety reasons, running, jumping or diving is not allowed  in the pools.
  9. For safety reasons, when lightning strikes in the area, the pool must be evacuated.
  10. The use of swimsuit is mandatory in the pool; children who wear diapers also have to wear swim diapers.
  11. Pets are not allowed in the common areas.
  12. As a courtesy to others, is is not allowed to reserve chairs, umbrellas, tables and lunge chairs.  All guests and owners are aske to comply with this.  If your towels or other items are left unattended of an extended period of time, security personnel are instructed to remove the item to allow other guests/owners to use the chairs, umbrellas, tables and loungers.
  13. Children can use the jacuzzi as long as they are accompanied by an adult.
  14. Persons with an open wound, skin disease, or contagious disease are not permitted to use the pool or hot tub.
  15. Baseball, soccer, or any other ball game will be prohibited in the pool area.  Throwing the ball against walls is not allowed.  The damage caused by the mentioned activities will be the responsibility of the owner.

Courtesies

  1. Please keep the pool area clean.   Set a good example and clean up after, don't leave food or debris on tables nor chairs.
  2. Please keep the must at a low level to not disturb others.
  3. Offensive, profane, abusive, and disrespectful language are prohibited with other owners, tenants, or staff.  The Colonial reserves the rights to ask people to leave the area.
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